It’s highly likely you’d have seen the media talking about Action Fraud recently. If you haven’t, then now would be a perfect time to read it, before coming back here. We’ll wait.
Up to date now? OK, so let’s continue. This has painted Action Fraud in an incredibly bad light. I’m not going to defend them. Frankly, I wasn’t at all surprised about it. Both my personal interactions with them, and comments by some some of the people who have come to us after going there first lead me to fully believe what’s being said. Again, I’m not going to defend Action Fraud. We’re already getting the standard “lessons to be learned” and “well below the standards we expect” press releases. Will it make a difference, or will they simply try to paint over the cracks and hope everyone thinks things are good there now? I have no idea. What I want to say is that I hope people won’t judge every antiscam site based on what’s been revealed to be happening in the Action Fraud call centre. There are people out there who genuinely do care, who go above and beyond to make sure they do all they can to help those people who have been scammed, and some do this completely free and give up their own time to do so. It’s going to take time for Action Fraud to regain trust. In many cases it’ll never happen. Don’t let that put you off from reporting your scammers though. If not to Action Fraud, then to sites like ours where you’ll be treated with respect and not lied to.